Warranty

SPECIAL WARRANTY TERMS AND CONDITIONS (B2B)

Guarantor: Color Laboratory MD Sp. z o.o.

Warranty Beneficiary: Buyer / User acting as an entrepreneur

§ 1. General Provisions and Exclusion of Statutory Warranty (Rękojmia)

1. These Warranty Terms and Conditions constitute a warranty statement within the meaning of Article 577 of the Polish Civil Code and set out the exclusive rules governing the Guarantor's liability for the quality of the equipment sold.

2. Pursuant to Article 558 § 1 of the Polish Civil Code, the parties to the agreement hereby entirely exclude the Seller's liability under the statutory warranty (rękojmia) for physical and legal defects of the goods. All claims made by the Buyer shall be considered exclusively on the basis of this document.

3. The warranty shall remain valid for a period of 12 months, commencing on the date of signing the Equipment Installation and Acceptance Report without any reservations.

4. The warranty period shall be extended by the duration of the repair only if, for reasons attributable exclusively to the Guarantor, the repair period exceeds 14 business days. This period shall be calculated from the date on which the equipment is effectively delivered or access to the equipment is provided at the Buyer's premises until the date of signing the Repair Completion Report.

§ 2. Special Warranty Regime for Printheads and the Ink Supply System

1. Printheads and components of the media and ink feeding systems are components characterised by increased operational sensitivity. The warranty covering printheads is conditional and limited:

   It shall remain valid for a maximum period of 3 months from the date of installation or until the limit of 15 litres of ink per channel has been consumed, whichever occurs first.

   The warranty shall be valid and enforceable only on the condition that, from the initial commissioning of the equipment, exclusively original inks and maintenance fluids supplied directly by Color Laboratory MD Sp. z o.o. are used.

2. Under no circumstances shall the warranty covering printheads include:

   • Mechanical damage (scratches, impact against media, carriage jams, delamination of the nozzle plate).
   • Clogging or nozzle dropout (de-capping) resulting from failure to perform daily maintenance, leaving the printhead without proper capping, failure to perform the cleaning procedure before switching off the power supply, or leaving the equipment idle for more than 48 hours without protecting it with maintenance fluid (flush/cleaning liquid).
   • Damage caused by electrostatic discharge (ESD) in the vicinity of the equipment.
   • Mixing different types of ink or using uncertified cleaning chemicals.

§ 3. Exclusions of Liability and Consumables

1. The warranty does not cover parts and materials subject to natural wear and tear during normal operation, including, in particular:

   • Ink and air filters, tubes, fittings and valves;
   • Ink pumps, dampers, wipers and capping stations (cappings);
   • Cutting blades, blade holders and Teflon cutting strips;
   • Pressure rollers, carriage drive belts, encoder strips and sensors, and bearings.

2. The warranty does not cover defects, malfunctions or damage resulting from:

   • External factors, including power surges, voltage drops or fluctuations in the electrical supply network, lack of proper grounding, failures of water supply or sewage systems, fire, flooding or lightning strikes;
   • Failure to maintain the required environmental conditions in the room where the machine operates (required range: temperature of 20°C–25°C, relative air humidity of 40%–60%, with no condensation; absence of excessive dust);
   • Operator errors, improper media loading, or the use of media unsuitable for the given printing or cutting technology;
   • Damage to control software (RIP, firmware) caused by computer viruses, interference with the operating system of the controlling computer, or unauthorised updates.

3. The warranty does not cover colour consistency or colour accuracy of prints, nor any subjective assessment of colour reproduction. Colour profiles (ICC) are created exclusively for specific combinations of media, inks and environmental conditions. Any differences resulting from changes in media or ink batches shall not constitute a defect in the equipment.

§ 4. Buyer's Obligations and Loss of Warranty Rights

1. Under penalty of immediate and complete forfeiture of all warranty rights, the Buyer undertakes to:

   • Use exclusively inks, cleaning fluids, consumables and spare parts purchased directly from Color Laboratory MD Sp. z o.o. throughout the entire warranty period;
   • Connect the equipment exclusively through a certified uninterruptible power supply (UPS) with online topology, selected or approved by the Guarantor;
   • Maintain a regular Equipment Maintenance Log and perform all servicing procedures specified in the User Manual;
   • Refrain from carrying out any independent repairs, modifications, mechanical adjustments or interference with the equipment's electronic components without the Guarantor's prior written consent;
   • Allow paid periodic technical inspections referred to in § 6 to be carried out.

2. The use of any consumables originating from a source other than the Guarantor shall result in the immediate and irrevocable termination of the warranty covering the entire equipment, in particular the ink supply system and control electronics.

§ 5. Claim Reporting Procedure and Service Performance

1. Service and breakdown reports shall be accepted on business days, Monday to Friday, between 8:00 a.m. and 4:00 p.m.:

   • By email at: serwis@color-laboratory.com;
   • By telephone at: +48 601 052 607 (each telephone report must be immediately confirmed by email).

2. A valid service report must include: the equipment model, serial number, a detailed description of the symptoms, a current photograph/printout of the nozzle test (Nozzle Check), photographs/videos showing the defect, and the equipment's operating hours or usage counter reading. The response time shall commence upon receipt of a complete report together with all required materials.

3. The service response time (initiation of technical contact, remote diagnostics or scheduling of an on-site visit) shall be up to 48 business hours.

4. The deadline for rectifying a malfunction shall be:

   • Up to 14 business days where spare parts are available in the Guarantor's domestic warehouse;
   • Up to 30 business days where spare parts must be imported from a foreign manufacturer/supplier.

5. As a general rule, repairs shall be carried out at the equipment installation site. Where technically justified, a repair may be performed at the Guarantor's central service facility. In such cases, the costs and risks associated with transportation shall be borne by the Buyer.

6. Unjustified Service Call: If the reported defect is not covered by the warranty (e.g. where the defect results from operator error, lack of maintenance, machine contamination, power supply parameters or the use of inappropriate media), the Buyer shall be obliged to cover the full costs of the service visit (mileage charge in accordance with the Guarantor's price list), service technicians' working hours, and diagnostic materials used.

§ 6. Mandatory Technical Inspections

1. Maintaining warranty rights is conditional upon two mandatory paid periodic technical inspections being carried out by the service department of Color Laboratory MD Sp. z o.o.:

   First Inspection: After 6 months (± 14 days) from the installation date;

   Second Inspection: After 12 months (before the expiry of the warranty period).

2. The cost of each periodic inspection, the service technician's travel expenses, and the consumables used during the inspection shall be borne by the Buyer in accordance with the Guarantor's current service price list.

3. Failure to carry out an inspection within the designated time window or refusal to cover its costs shall result in the automatic forfeiture of warranty rights.

§ 7. Limitation of Liability

1. The Guarantor's liability arising from non-performance or improper performance of warranty obligations, as well as from any other legal grounds related to the sale and use of the equipment, shall be limited exclusively to actual direct losses (damnum emergens) and shall in no event exceed an amount equal to the net purchase price of the equipment to which the claim relates.

2. Under no circumstances shall the Guarantor be liable for loss of profits (lucrum cessans), including production downtime, delays in fulfilling the Buyer's orders, damage to production materials (media, inks), loss of profits, loss of contracts, contractual penalties imposed on the Buyer by third parties, or any indirect or consequential damages.